Terms & Conditions

Ignites Plus (Pty) Ltd (Reg No. 2025/663106/07) is a South African service business operating within the EcoSol Africa ecosystem. We help formalising and growth-stage SMEs become operationally stronger, more compliant, financially clearer, better documented, and funder-ready, through three public service doors:

• Ignite Diagnostic — a paid, fixed-fee, once-off readiness assessment.
• Ignite Control — a monthly retainer covering accounting, compliance, payroll support, and management accounts, offered in Starter, Growth, and Enterprise tiers.
• Ignite Studio — fixed-scope, project-based business collateral and funder-grade documentation, offered in Lite, Funder-Ready, and Capital packages.

IgnitesPlus is not a registered financial services provider, is not a credit provider, and does not offer financial, investment, or credit advice as contemplated in the Financial Advisory and Intermediary Services Act 37 of 2002 or the National Credit Act 34 of 2005. Where our work involves accounting or tax compliance, it is delivered by, or under the direct supervision of, appropriately qualified and, where applicable, professionally registered accounting and compliance practitioners retained or contracted by IgnitesPlus.

By using the Platform or engaging us for any service, you confirm that you have read, understood, and agree to be bound by these Terms, which constitute a binding agreement between you and IgnitesPlus. Where a separate signed proposal, scope of work, or engagement letter exists for a specific service, that document governs the specific scope, deliverables, timeline, and price of that engagement, and these Terms apply to all matters it does not expressly cover.

We may update these Terms from time to time. The current version published on the Platform applies to any new engagement from the date of publication. Continued use of the Platform or an active engagement after an update constitutes acceptance of the revised Terms.

Every engagement follows a structured sequence: enquiry, qualification against our Ideal Client Profile, intake, scope confirmation, proposal or invoice, signed confirmation, delivery, quality assurance, client handoff, and, where relevant, revision, closure, retainer continuation, or referral. We reserve the right to decline an enquiry that does not meet our qualification criteria, including sector fit, trigger event, firmographic fit, and commercial fit.

Public prices shown on the Platform are starting-price indicators only. Final scope, deliverables, timeline, price, payment terms, and VAT treatment (if applicable) are confirmed in writing after intake and before any work begins. No work commences without a confirmed scope and, where required, a signed proposal and payment condition.

• Once-off projects under R15,000 in value: 100% payable upfront before work begins.
• Once-off projects of R15,000 and above: 70% payable upfront, with the remaining 30% payable before final delivery.
• Ignite Control monthly retainers: payable monthly in advance, before that month's work cycle begins.
• Urgent or rush turnaround requests: a 25% rush fee applies to the engagement value.
• Late or non-payment may result in suspension of services, withheld deliverables, or termination of the engagement, without prejudice to any amount already owing.

All prices are quoted in South African Rand. Where IgnitesPlus is required to charge VAT, this will be confirmed and reflected in your proposal or invoice in accordance with the Value-Added Tax Act 89 of 1991.

All project-based pricing includes up to two revision rounds within the originally agreed scope. The following will trigger a mandatory rescope, priced and invoiced as an add-on before work resumes: new deliverables added to the original scope; a changed business model or fundamental change in the underlying facts; a new investor or funder requirement introduced mid-engagement; additional financial model tabs or scenarios beyond the original scope; a major redesign requested after a deliverable has already been approved; a third revision round; or client-caused delays that restart the project timeline.

Ignite Control retainers are scoped per tier, with one entity per retainer as the default. Work outside the tier — such as backlog or catch-up bookkeeping, prior-year financial statement remediation, complex SARS disputes, multi-entity consolidation, or additional entities — is excluded from the standard retainer and will be quoted separately.

To deliver our services on time and to the standard agreed, we rely on you to:

• Provide accurate, complete, and timely information, documents, and access required for your engagement, including financial records, identity documents, and system or SARS eFiling access where relevant.
• Submit monthly Ignite Control inputs by the agreed deadline (the 5th of each month, unless otherwise confirmed) to protect the management accounts delivery date (the 15th of each month).
• Review and approve deliverables within the agreed revision rounds and timelines.
• Hold valid, lawful authority to instruct us in respect of your business, including any SARS, CIPC, or third-party access you provide.
• Notify us promptly of any change in your business, ownership, or regulatory status that may affect the scope or accuracy of our work.

Where inputs are missing, late, or incomplete, any resulting delay to delivery, including a missed delivery date, is not attributable to IgnitesPlus, and any related SARS, CIPC, or other regulatory penalty, interest, or adverse consequence is the client's responsibility.

Where IgnitesPlus delivers Ignite Control accounting, payroll, or compliance services, the following specific terms apply, in addition to the general Terms above:

• Work is performed on the basis of the information and documentation provided by you. We do not independently audit or verify the completeness or accuracy of client-supplied records unless an audit or independent verification has been separately scoped and agreed.
• Statutory submissions (including but not limited to VAT201, EMP201, EMP501, CIPC annual returns, and income tax returns) are prepared and filed based on the records available to us at the time of preparation. We are not liable for penalties, interest, or assessments arising from inaccurate, incomplete, or late information supplied by you.
• We retain the right to decline to file or submit any return where we reasonably believe the underlying information is inaccurate, incomplete, or potentially unlawful, and will notify you accordingly.
• Source financial documents are stored in the agreed client workspace or document vault. Client access credentials (such as SARS eFiling or accounting platform logins) are used solely for the purpose of delivering the agreed scope and are not shared beyond the assigned delivery team.
• Engagement deliverables (management accounts, compliance trackers, payroll outputs) are prepared for the client's own internal management and regulatory purposes. Where a deliverable is to be relied upon by a third party (such as a funder, lender, or investor), this must be confirmed with us in advance, as additional standards or sign-off may apply.

All templates, methodologies, frameworks, software, the Capital Readiness Indicator logic, the Platform, and IgnitesPlus branding, together with all underlying intellectual property, remain the exclusive property of IgnitesPlus (or its licensors) at all times. Nothing in these Terms transfers ownership of any underlying IgnitesPlus methodology, template, or system to you.

Subject to full payment of all amounts due, ownership of the final client-specific deliverable produced for you under an Ignite Studio or other scoped engagement (such as a finalised business plan, company profile, or deck) transfers to you for your own business use. IgnitesPlus retains the right to use anonymised, sector-level insights derived from engagements for internal benchmarking and methodology improvement, without disclosing client-identifiable information.

You may not copy, resell, sublicense, or represent IgnitesPlus templates, frameworks, or underlying methodology as your own or as a third-party product without our prior written consent.

Both parties agree to keep confidential any non-public information disclosed in the course of the engagement, including financial records, business plans, and personal information, and to use such information only for the purposes of the engagement. This obligation survives termination of the engagement and continues for as long as the information remains confidential, except where disclosure is required by law, by a regulator, or with the disclosing party's written consent.

Our handling of personal information is further governed by our Privacy Policy and POPIA Manual, both available at ignitesplus.com.

IgnitesPlus operates within the EcoSol Africa ecosystem. Where your needs fall outside our scope, we may, with your consent, refer you to:

• FundingAxis (a division of Economic Solutions Africa (Pty) Ltd) for capital access and funding placement enquiries;
• EcoSol Africa for transaction structuring, strategic advisory, capital stack design, acquisition support, investor negotiation, or mandates above R50,000; or
• an appropriate external partner for legal drafting, audit, tax structuring, complex SARS disputes, or specialist compliance work outside our scope.

A referral is a routing decision, not a recommendation that any outcome will follow. IgnitesPlus does not guarantee, warrant, or imply that any referral will result in funding approval, financing, investment, or any other outcome. Each ecosystem or external partner operates independently, applies its own criteria, and is solely responsible for any advice, service, or outcome it provides. IgnitesPlus is not liable for the acts, omissions, advice, or outcomes of any referral partner. IgnitesPlus may, from time to time, receive a commercial benefit in connection with an ecosystem referral; this does not affect the fees or terms you are quoted directly by IgnitesPlus.

The Platform and our published content (including pricing pages, the Capital Readiness Indicator, and any readiness scoring) are provided "as is" and "as available". IgnitesPlus makes no representation or warranty, express or implied, that the Platform will be uninterrupted, error-free, or free of inaccuracies, and reserves the right to update or correct published information, including pricing, at any time.

The Capital Readiness Indicator and any related scoring, score, or readiness output is a diagnostic indicator only of a business's operational, financial, and compliance readiness. It is not a credit score, an approval score, an underwriting outcome, or any form of guarantee, representation, or warranty that any funding, financing, tender, contract, or commercial outcome will be obtained.

Information published on the Platform, including service descriptions, pricing, and general guidance, does not constitute legal, financial, tax, or investment advice and should not be relied upon as such. You are encouraged to seek independent professional advice specific to your circumstances where appropriate.

To the maximum extent permitted by South African law, IgnitesPlus, its directors, employees, contractors, and retained practitioners shall not be liable for any indirect, special, incidental, or consequential loss or damage, including loss of profit, revenue, business opportunity, or data, arising from or in connection with your use of the Platform or our services, except to the extent such loss arises directly from our gross negligence or wilful misconduct.

Where liability cannot lawfully be excluded, our total aggregate liability to you in connection with any engagement is limited to the total fees paid by you to IgnitesPlus for the specific engagement giving rise to the claim in the twelve months preceding the event.

You agree to indemnify and hold IgnitesPlus, its directors, employees, contractors, and retained practitioners harmless against any claim, loss, liability, or cost (including reasonable legal fees) arising from inaccurate, incomplete, or misleading information or documentation that you provide, your breach of these Terms, or your unlawful use of the Platform or our deliverables.

Nothing in these Terms limits or excludes any right or remedy that cannot lawfully be limited or excluded, including any non-excludable right you may have as a consumer under the Consumer Protection Act 68 of 2008, to the extent that Act applies to your engagement.

Either party may terminate an Ignite Control retainer on 30 days' written notice, subject to settlement of all outstanding fees and an orderly handover of records. IgnitesPlus may suspend or terminate any engagement immediately where payment is overdue, where the client provides false, misleading, or unlawful instructions, or where continuing the engagement would place IgnitesPlus in breach of any legal or professional obligation.

On termination, IgnitesPlus will provide the client with its own financial records and source documents held in the engagement, subject to settlement of any outstanding fees, within a reasonable period.

The Platform may contain links to third-party websites, including FundingAxis and EcoSol Africa. IgnitesPlus is not responsible for the content, accuracy, or practices of any third-party site, and a link does not imply endorsement. You access third-party sites entirely at your own risk and subject to their own terms and privacy policies.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or tribunal, that provision will be severed, and the remaining provisions will continue in full force and effect.

These Terms are governed by the laws of the Republic of South Africa. You and IgnitesPlus consent to the non-exclusive jurisdiction of the South African courts in respect of any dispute arising out of or in connection with these Terms or any engagement with IgnitesPlus.

Ignites Plus (Pty) Ltd, Reg No. 2025/663106/07

• Address: 30 Jellicoe Avenue, Rosebank, Johannesburg, 2196
• Email: info@ignitesplus.com
• Phone: +27 (10) 500-1013
• Website: ignitesplus.com